Today more than ever, In a world where customer service can make or break the bottom line, Jennifer is the voice for your customer. Your business is a partnership between you and them. In todays connected world, it’s easy to forget the simple human touch.

With a career that began on the frontline in the contact centers of Verizon, fielding calls and putting out fires, Jennifer has earned every stripe in the customer service playbook. From juggling irate clients to process optimization and scaling, to orchestrating seamless solutions, she has seen it all, and then some.

Armed with a blend of wit, wisdom, and a hint of self-deprecating humor, she brings a fresh perspective to the business arena. Necessity is the Mother of invention, and she is an expert at the craft of the Fortune 500 work around. After all, its only a solution if it works. As Chief Client Officer, she doesn't just talk the talk; she has walked the walk, and the metrics speak for themselves – under her tutelage and practical approach, customer satisfaction soars, retention rates skyrocket, and engagement metrics hit the stratosphere.

Beyond the numbers lies a simple truth: common sense. Her approach is rooted in front line experience, a deep understanding that empathy and efficiency are the twin pillars of exceptional service. From the bottom line to the boardroom, Jennifer is the driving force at Agile Ex Machina behind customer-centric innovation, proving that in a world of algorithms and automation, nothing compares to the personal touch.

The Company who knows how to "Human" with customers will always win.